Privacy Policy

This Policy applies to information processed by TECHINSYDA through our website, contact and inquiry processes, business automation services, customer support, and applicable communication or integration services.

Third-party platforms such as Meta/WhatsApp and Google have their own terms and privacy policies. Their processing of information directly under their own services is governed by their applicable policies and terms.

4.1 Information you provide directly

Depending on the interaction, we may receive your name, company name, phone or WhatsApp number, email address, business type, information about a business process or requirement, and other information you choose to provide.

4.2 Website and contact-form information

If you submit our Automation Discussion form, the submitted information may be stored in our operational systems, including Firestore and a Google Sheet workflow used for lead management and follow-up.

4.3 Customer and business information

When providing automation services, we may process business data or contact information that a customer intentionally provides or makes available for the agreed service. The scope of access depends on the specific system and authorization provided for that service.

4.4 Technical information

Our website infrastructure and security services may process limited technical information such as browser, device, network, request and security-related information where necessary to deliver and protect the website and its services.

We may use information to:

• respond to inquiries and business requests;
• understand and scope automation requirements;
• deliver, configure and support agreed services;
• operate business workflows, reporting and communication processes;
• send relevant service or process notifications where appropriate;
• protect our systems and prevent misuse; and
• meet applicable legal, accounting or contractual obligations.

Information sent to or received through WhatsApp may be processed through Meta/WhatsApp infrastructure. TECHINSYDA only describes the information that it actually receives or processes for the relevant business interaction; we do not claim access to information that is not made available to us.

Meta/WhatsApp is a third-party platform provider. For information processed directly by Meta or WhatsApp, users should review the applicable Meta Privacy Policy and WhatsApp Business Terms.

Please provide only information that is reasonably necessary for the relevant conversation or service.

TECHINSYDA uses Google services where appropriate for business automation, data management, reporting, communication and integration. Depending on the service, these may include Google Workspace, Google Sheets, Google Apps Script, Google Cloud/Firebase services, Google APIs, Gmail and Google Drive.

The specific information processed and the services involved depend on the solution being provided and the access authorized for that solution. TECHINSYDA does not claim access to every type of data within a Google account.

Google also has its own privacy and service terms governing Google's processing of information within its products.

We use reasonable technical and organizational measures appropriate to the nature of the information and the service being provided. These may include access controls, authentication, security rules, platform security features, validation and restricted operational access.

No internet-based system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored through internet services.

TECHINSYDA does not sell personal information. We may share or make information available only as reasonably necessary to operate the requested service, communicate with you, maintain our systems, comply with legal obligations, or use the third-party platforms required for the relevant workflow.

Depending on the service, third-party platforms may include Google services, Meta/WhatsApp services, hosting and infrastructure providers, and other integration services specifically required for an agreed solution.

TECHINSYDA remains the service provider responsible for the business automation work it performs, while each third-party platform is responsible for processing performed directly by that platform under its own terms.

The current TECHINSYDA website does not intentionally use advertising trackers, Meta Pixel, Facebook Pixel or Google Analytics as part of its normal website experience.

Our hosting, security and application infrastructure may use technical mechanisms required for functionality, security or service delivery. If we introduce analytics, advertising or other tracking technologies in the future, this Policy may be updated to describe the relevant technologies and purposes.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, ongoing service delivery, legitimate operational needs, dispute handling, security, accounting, contractual requirements, or applicable legal obligations.

Retention periods can vary by the type of information and the service relationship. Deletion may therefore be subject to legitimate legal, accounting, security or contractual requirements.

Subject to applicable law and the nature of the relevant processing, you may contact us to request assistance with accessing, correcting, deleting or otherwise managing personal information we hold about you.

Where processing depends on consent, you may also request withdrawal of consent where applicable. Withdrawal does not necessarily affect processing that is permitted or required on another lawful basis.

We will review the request and take appropriate action subject to applicable law and legitimate requirements to retain particular information, such as legal, accounting, security or contractual obligations.

Our services are intended for businesses and general business users and are not directed toward children. We do not knowingly request personal information from children for the purpose of providing business services.

TECHINSYDA is based in India, but the third-party cloud and communication platforms used to provide services may process information in countries other than India. Where such processing occurs, it is subject to the applicable terms and privacy practices of the relevant service provider and applicable law.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, third-party platforms or applicable requirements. The “Last Updated” date at the top of this page indicates when the Policy was most recently revised.